Pinnacle Community Services Manager

Qualifications: 

• Bachelor Health Science, Charles Sturt University, Wagga Wagga. 
• Case Management, Charles Sturt University, Wagga Wagga. 
• Advanced Diploma in Management, Auswide Colleges. 

Training Transcript with Temora Shire Council includes: 

• Service Management: Community Care Common Standards, Standards in Action, Staff Supervision, Performance Appraisal, Community Consultation, Community Development, Work Health and Safety, Reporting to Commonwealth and State Governments, Acquittal Process. MDS (Statistical Reports), Ombudsman: Resolution Options, Introduction to Investigations. Bullying and Harrassment Management Training. Grant Writing. Enabling and Restorative Approaches to Community Care. Competent Manager Training. 
• Client Care and Support: , Case Management/Comprehensive Assessment, Assessment using assessment tool: Ongoing Needs Assessment, Office of the Public Guardian, Mental Health/Drug and Alcohol Services, Duty of Care, Effective Case Conferencing, Documentation, Understanding and Maintaining Professional Boundaries in Community Care. Dementia, Challenging Behaviours, Disability Support, Understanding Change, loss and Grief. Enabling Approach to Community Care,
• Computer Software : Microsoft Word, Excel, Software Programs: The Care Manager, Trips. HS Net: Human Services Network. 

Experience: 

• 25 years experience in Community Care 
• Experience in supporting frail older people, younger people with a disability, family and carers. 
• Temora Shire Council: Section 355 Committee of Council – Advisory Committee, Workplace Health and Safety Committee, Staff Consultative Committee.

Disability Services Manager

I grew up in Temora on a property but moved to Newcastle when I finished school.

I got my passion for caring when my Nan developed dementia and was unable to care for herself. I spent a lot of time with her and decided that I wanted to become a nurse.

I completed my Enrolled Nursing in Newcastle at the John Hunter Hospital in 2000. I continued working as an EN there and also at Carey Bay Nursing Home where I mostly worked with residents with Dementia. I found this very rewarding to be able to make a contribution to someone’s life while they were no longer able to care for themselves at home.

My family & I moved back to Temora in 2005 after having our second child.

I started my career with Pinnacle Community Services (HACC) in 2006 as the Recreational Activities Officer for Dementia Day Care – I did this until our third child came along.

After taking some time off I returned to Pinnacle Community Services on a casual basis doing relief work for Meals on Wheels, Community Transport & Reception and Case management through the ComPacks program.  Since then my role here at Pinnacle Community Services has evolved to full time and I am currently co-ordinating Respite and individual funded disability specific program management.

I have also completed my Diploma of Community Services in Case Management and Certificate IV in Disability.

Food Services & Social Support

Co-ordinator

I am very fortunate to have been given this opportunity to join this wonderful organisation who are a very important part of the Temora Shire.

I bring with me five years’ experience in Community Services. I have successfully completed Certificate III in Home & Community Care also Certificate III in Disability. My experience with Community services has included working with Home Care Services NSW, as a Support Worker in the Temora, Ariah Park & Barmedman Areas.

I am married with 2 children who attend High School in Temora and we have recently purchased a new home and relocated to Temora. We look forward to being a part of the Temora Community and hope to involve ourselves in many of the community groups and projects.

Support Worker

Hi, my name is Monica. I accidently found my "calling" when I started working in the disability field ten years ago (2003). My previous employer gave me the opportunity to work in several different roles including respite, coordinating groups, Service Coordinator - Individual Service Plans, Day Programs Manager as well as social support and personal care assistant. I am really happy to now be working for Pinnacle to bring a service to the people in my own community. I get most satisfaction from working with families to assist the person to achieve their goals and ease the burden on the carer a little.

Support Worker

My name is Terry Mannion. As well as working with the Disabled I have a child that has a Disability. Which at times can give a very different insight into many different situations. I have been a care worker at Pinnacle for 5 years.

I also work at the High School and Temora Primary as a Teachers Aide working with students with a disability, and supporting them.

Most of my free time is filled up with spending time with my family, boating, camping, watching NRL.

Support Worker and Bus Driver

My name is Trevor Clarke, always willing to help out wherever I can, I have been recognized by receiving community awards for the work I do and love.

I have been working for Pinnacle for 15yrs in that time I have done: 

• Respite carer 
• Overnight Respite Transport driver, (including trips to Sydney and Melbourne etc)
• Meals on Wheels 
• Personal care 
• Social support groups
• Volunteer community car driver 

Some of my hobbies include Golf, Cars, spending time with family.

Support Worker

Fran began volunteer at Pinnacle House. Coming from a background in Retail, Fran was looking at re-entering the workforce as her youngest child had started school. Answering an expression of interest for support workers, we encouraged Fran to begin as a volunteer as she did not have any industry experience. Fran showed the qualities needed to support our clients on a daily basis. Towards the end of 2014, we offered Fran casual employment as our client base was growing. So, after 6 months in as a paid support worker, Fran made the commitment to expand her professional development and undertake the Cert in Disability through TAFE NSW.

Support Worker

Carol’s versatility is an asset to the Pinnacle Team. She works across multiple program types including, Centre-Based Day Care – Dementia Specific, Respite, Personal Care and Domestic Assistance.

Carol has recently completed her Certificate IV in Disability but also holds a Cert III in Aged Care.

Carol has a very calming persona which is an attribute that is welcomed by clients young and old.